If you lost your 2FA-Mobile and email verification function or Google Authenticator and can't log in, please send us an email request to disable one of these authenticators. You have to choose which one to switch off the 'Mobile phone verification function' or the 'Email verification function' or the 'Google Authenticator function. Then you can reset whichever one you want. We will process the request within 1 day and update you on the status via email.
Please send the following materials to firstname.lastname@example.org for manual verification:
1 Your UID (Your UID can be found in your profile).
2 Take a photo of yourself with your right hand holding your ID card, with your left hand holding a piece of paper (containing the message 'Apply for deletion of my phone verification function or email verification function, or Google Authenticator function, and the application date).
Below is the email template:
My UID is xxxxxx. I have a problem with my xxxxx verification function. Therefore, I would like you to close my phone verification function, email verification function, Google Authenticator function (choose only one) upon receiving this email.
Below is my required photo: