If you lost the 2FA and can't log in, please send an email to us to apply for mannual verification and disable 2FA. Then you can reset 2FA. We will process the request within 1 weekday and get back to you via email.
Pleas send the following materials to firstname.lastname@example.org if you need manual verification:
1 Your UID( UID can be found in your profile)
2 Take a photo of you with right hand holding the ID card and left hand holding a paper( containing the message 'Apply for deletion of my 2FA' and the application date)
Below is the email template:
My UID is xxxxxx. My 2FA is lost. Therefore, I would like to close 2FA function upon the receipt of this email.
Below is the photo: