I want to delete my account? What should I do?

The account can only be disabled but not deleted. If you want to disable your account, please send us a request.

Kindly follow the instructions below and send us an email request at support@moonxbt.com. 

1. Your UID (UID can be found on your profile account).
2. Take a photo of you with your right hand holding the ID card and left hand holding a paper (containing the message “Apply for account disablement and the application date”).

Below is the email template:

Dear MoonXBT,

My UID is xxxxxx. I would like to disable my account upon the receipt of this email.

Below is the required photo: